A pediatric center of excellence serving the healthcare needs of children and adolescents in Genesee County since 1939.
Responsive recruiter
GENERAL SUMMARY: Under the direction of the Clinical Manager, Primary Care and/or health care provider, the Triage Nurse will provide direct clinical care and care management as assigned. Participate in Health Center and community activities to promote, advance or sustain CAH/P and MCHC goals and programs; this can include committee membership, presentations, or health related activities, etc. Supports the patient-centered medical home (PCMH) by working with patients, families, providers, and staff to promote timely access to needed care, providing daily continuity of care coordination, and education patients, families, and caregivers to understand patient’s care plan and self-care management responsibilities. The Triage Nurse works as a member of the care team. There is an ongoing interaction of team members to discuss roles, responsibilities, communication, and patient care coordination working together to provide and enhance the care provided by the practice. May assist with training and mentoring of clinical support staff or students as assigned.
ESSENTIAL JOB FUNCTIONS:
Clinical Functions
On a daily basis, triage calls from parent/guardian for patients with medical issues and determines the best course of action based on assessment of information provided and subsequently providing recommendations for home care, emergency care, or a doctor’s visit based on the severity and circumstances of their condition. Triage and recommendations to be completed according to standards of care and agency standards.
Handles return communication for clinical inquiries by phone from Child Protective Services (CPS) regarding inquiries of abuse or neglect of a child.
Assists with clinical tasks as needed as directed by the Clinical Manager, Primary Care. Including but not limited to professional nursing care including dispensing of medications, assisting with minor surgical procedures or other treatments as prescribed by the provider.
Develops and implements plan of care in conjunction with families and interdisciplinary team members using the Nursing Process.
Provides clinical education to patients and families based on identified needs.
Assists in identification and evaluation of social determinants of health and barriers to care.
Identifies community resources to assist clients and families with SDOH’s and make referrals to other service agencies or interdisciplinary team members as appropriate.
Assesses the needs of clients/families utilizing observations, examination/testing, and/or interview techniques.
Maintains program records according to agency, department, and program procedure.
Administrative Support
Participates in chart reviews and other quality assurance activities.
Utilizes computer skills to collect data, schedule patients, and access information needed for patient care.
OTHER RESPONSIBILITES:
Attends internal/external educational programs, reads professional journals and books to maintain or enhance skills/competencies.
May be asked to participate in MCHC hosted events and community outreach activities.
Participates in assigned meetings, trainings, and Child & Adolescent Health programs.
Follows established written agency policies and procedures in accordance with Standards of Care.
Other job-related duties as assigned.
QUALIFICATION STANDARDS:
Requires the completion of an associate degree or bachelor's degree in nursing from an accredited college/university.
Current and good standing Michigan Registered Nurse license required.
Current healthcare BLS certification required.
Requires a minimum of two years of progressively more responsible post-educational clinical work experience in pediatrics.
Two years of clinical experience in a pediatric primary care setting is highly preferred.
Prefer 1-2 years of experience in outpatient pediatric and/or maternal/infant services, community health or nurse navigator experience.
Must be experienced in interdisciplinary team functioning, knowledge of community resources and understanding of the health/social needs of families.
Must have a high degree of communication and interpersonal skills to effectively interact with children, adolescents, parents, neighborhood groups, school staff, community agency personnel, administration, associates, and visitors.
Basic computer skills required: Microsoft Word, Excel, PowerPoint and Outlook.
Intermediate computer skills required: EHR/EMR
WORKING CONDITIONS:
Work is performed primarily in an office or clinical environment with no unusual discomfort due to temperature, dust, noise, or exposure to hazardous materials.
Risk Category A – Job functions involve exposure to blood, body fluids, or tissues.
Note: Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy. Requests for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position.
The above statements are intended to describe the general nature and work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof.
out Mott Children’s Health Center…
Our mission is to improve health outcomes for children in Genesee County.
MCHC takes great pride in being a pediatric center of excellence – providing medical, dental, behavioral, audiology, rehabilitation, cardiology, ENT and wellness services to eligible children and adolescents in Genesee County. We deliver quality, reliable care based on each child’s needs, from basic to specialty care. Our dedicated team also advocates for children’s health and provides health education and prevention programs within the Genesee County community.
A great place to work…
MCHC offers competitive compensation, a full suite of benefits (see below), generous paid time off, reimbursement of required license/certification fees, continuing education assistance, scrub vouchers for clinical assistants/CSRs and personalized lab coats with laundry service for our providers. Our Team enjoys a compressed work week with a 1:30 p.m. close on Friday. MCHC is also a qualified employer for the Public Service Loan Forgiveness Program.
Our ‘ONE MOTT’ newsletter and ‘Mott Connect’ email communications keep our Team well informed. The Employee Lounge has a healthy vending machine, complimentary fresh fruit weekly and displays both our annual Employee Photo Contest winners and our ‘Wall of WOW!’ peer-to-peer recognition. The ‘Surprise Squad’ makes employees feel appreciated with quarterly treats that have included a surprise crepe breakfast, on-site visits from local coffee vendors and other gifts of appreciation. We also have a Courtyard, Zen Den (with massage chair), Lending Library (with reading room), onsite fitness room, outdoor walking path for employees.
Comprehensive benefits and well-being package includes…
Medical (HMO or PPO), Dental and Vision
Life/AD&D, Short-term Disability and Long-term Disability
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Voluntary Life/AD&D Insurance
Voluntary Accident Insurance
Voluntary Hospital Indemnity Insurance
Voluntary Pet Insurance
Voluntary LegalShield and/or IDShield Benefits
Employee Assistance Plan
Defined Benefit Pension Plan
Generous Paid Time Off
Paid Holidays (including Floating Holidays and Birthday Holiday)
Paid Bereavement Time
Paid Parental Leave (with adoption assistance)
Employee Referral Bonus Program
Tuition Assistance Program
Service Awards
Workplace Wellness… Our Wellness Team promotes health, body (nutrition & fitness) and mind with:
Fresh fruit provided weekly for employees
Fully-equipped, onsite Fitness Room and outdoor walking path
Weekly yoga sessions
Monthly chair massages
Challenges, incentives, screenings and more!
Quality Work Life… Our QWL Committee brings fun to employees with:
Spring Fling Potluck
Memorial Day Picnic with Photo Booth
Back to School Rally with indoor & outdoor games
Halloween Party with trick-or-treating, costume contest and pumpkin decorating contest
Book & Gift Fairs
and more...
The best place to work… While all of these incredible benefits and perks make Mott Children’s Health Center a great place to work, our mission to serve the children of Flint and Genesee County – knowing that we make a difference in the lives of our community’s children – makes us the best place to work!
MCHC is an approved site for the National Health Service Corps Loan Repayment Program.
Visit www.MakeYourMoveNow.org to learn how Flint & Genesee is the place for you to grow a thriving career.